Welcome to the Wharton Club of Northern California - Embracing Disruption--How Consumers Are Transforming the U.S. Health Care System

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Embracing Disruption--How Consumers Are Transforming the U.S. Health Care System

Co-sponsored by the Wharton Health Care Management Alumni Association, the Wharton Club of Northern California, and Deloitte Consulting

Co-sponsored by the Wharton Health Care Management Alumni Association, the Wharton Club of Northern California, and Deloitte Consulting

What: Webinar/Teleconference for WHCMAA and Wharton Club Dues-paying Members

When: Monday, September 29, 2008
9:00am - 10:00am PDT / 12:00pm - 1:00pm EDT

Registration: $0. Wharton Club members only.
Registration closes on Friday, September 26 at 5.00pm Eastern
Register online

Dial-in and Webinar access details will be emailed to all registrants after close of registration.

Questions: Contact Sarah Callihan at scallihan@deloitte.com or Jay Mohr at jmohr@zelostherapeutics.com.

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If the U.S. health care system is in crisis and it’s going to be fixed, any solution will have to take into account the attitudes and behaviors of the people whom the system is supposed to serve in the first place. Forget about the old stereotype of the passive patient. Think instead of consumer activists who are searching for quality care and are willing to go outside the traditional health care system to get it.

Deloitte LLP’s 2008 Survey of Health Care Consumers, an online poll of more than 3,000 Americans ages 18–75, provides an important and timely perspective on health care consumerism. In this special web conference, designed specifically for Wharton Health Care Management Alumni, we will discuss:

  • A number of myths about the consumer’s role in health care and why is it so important to debunk them.
  • How popular alternative services and treatments are with consumers.
  • Which sources consumers are consulting to obtain credible information about their health care.
  • How consumers are influencing the health care system and the implications for providers, life sciences, health plans and the government.

We are pleased to have the survey’s co-authors as our special presenters for this web conference, Bill Copeland, national managing director of the Life Sciences & Health Care practice of Deloitte Consulting LLP, and Dr. Paul Keckley, executive director of the Deloitte Center for Health Solutions, part of Deloitte LLP, and. The web conference and related Q&A will be moderated by one of our own Wharton Health Care alums, Sarah Callihan, national marketing director for the Health Sciences practice of Deloitte LLP.


Featured Speakers / Faculty

Bill Copeland, Jr.
National Managing Director, Life Sciences & Health Care practice, Deloitte Consulting LLP

Bill Copeland has more than 24 years of experience in the managed care industry serving more than 50 health plans in 40 different markets. He specializes in providing strategy, operations, turnaround and merger and acquisition services. Bill has experience working with some of the Deloitte U.S Firms' largest health plan clients and on some of the most complex engagements in the health plan sector.

Bill has worked with the boards of many public and not-for-profit health plan clients on strategic issues such as financial and operational turnarounds plans, future alignment, affiliations and mergers, as well as on development of new businesses initiatives. He has also led several projects around corporate governance and new management processes that link strategy to metrics and board oversight.

Bill has a master's degree in business administration from the University of Notre Dame and a bachelor's degree in psychology and economics from the University of Dayton.

Paul H. Keckley, Ph.D.
Executive Director, The Deloitte Center for Health Solutions

Paul H. Keckley, Ph.D., is the executive director of the Deloitte Center for Health Solutions (the Center), a part of Deloitte LLP (Deloitte). He provides strategic guidance on the development of Center research and thought leadership. Paul has had 30 years of experience in academic medicine and the private sector. He is well-regarded for his knowledge of health care economics, health policy and trend analysis.

Prior to joining Deloitte, Paul served in several key roles at Vanderbilt University. He was the executive director of the Vanderbilt Center for Evidence-based Medicine (VCEBM), associate professor at Vanderbilt University School of Medicine and an associate professor of Health Management at the Owen Graduate School of Business. He oversaw many clinical outsourcing ventures involving care team training, clinical information technology, data management, and evidence-based pathway construction and integration. Paul also has engaged in several joint ventures, including specialty hospitals in the United Kingdom, development of primary care delivery systems in Botswana, partnerships with two Fortune 100 companies pursuing innovative approaches to chronic care management and others that are in early-stage development.

He received a bachelor of arts degree from Lipscomb University, a master's degree and a doctorate degree from Ohio State University, and he completed a fellowship in economic policy at Oxford University.

Sarah Callihan, WG '98
National Marketing Director, Health Sciences, Deloitte LLP

Sarah Callihan is a Firm Director within Deloitte LLP and the National Marketing Director for Deloitte’s Health Sciences practice. Sarah has more than 15 years of experience in marketing, business development and client service to the life sciences and health care industry. Her client service focused primarily on strategic planning, provider reimbursement and revenue cycle operations. As marketing director, Sarah leads a national team of marketing and communications professionals to help industry leaders and account teams enhance brand and reputation, strengthen strategic relationships with clients and industry influencers, and drive market growth for priority services.

Sarah sits on the Board for Wharton’s Health Care Management Alumni Association and the Kentucky Symphony Orchestra and is Founder and Trustee of the Deborah G. Dudding Memorial Scholarship Fund. She is a member of the American Marketing Association, the Business Marketing Association, the Healthcare Financial Management Association (HFMA), and the College for Healthcare Information Management Executives (CHIME). Sarah has served as a faculty presenter to members of the ACHE and HFMA.

Sarah received her bachelor’s degree in Business Administration, Marketing from Miami University in Oxford, Ohio, and her MBA in Health Care Management and Strategic Management from The Wharton School, University of Pennsylvania.

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